Q: How can I pay in your store?
A: We offer different payment options like IDeal, credit card & Bancontact Mister Cash.
Q: Can I do save payments via your website?
A: Yes you can do save payments. All of your information is transmitted using SSL encryption (Secure Sockets Layer).Our payment agent processes your card details according to the PCI DSS international security standard, ensuring a very high level of data security.
Q: How long does it take before I get my money back after a return?
A: As soon as we receive your items back and they comply with our terms your money is transferred within 7 days. You will always be informed about this. Remember that bank processes might delay the visibility of the transaction.
Q: Will I be charged customs and import duties?
A: If you're outside The Netherlands it might be that you have to pay additional customs and import duties. We cannot control any customs or import duties applied to your package. All applicable charges must be paid by the customer and we cannot be held responsible for these charges.
Q: How can I check my order information?
A: If you register for an account during your check out process you can always check your details in your account. Otherwise you will receive the most relevant information via email.
Q: How are discount codes processed in the order process?
A: Of you have a discount code, you can enter this code during the check out process. Your discount will immediately be applied to your order.
Q: Can I amend my order?
A: We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we’re unable to amend it. It is simple to return any unwanted items back to us, please check our return policy.
Q: Why has my order been cancelled?
A: Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
Q: Do you check items before they are shipped to the customer?
If the item is checked manually by our inspection before it is shipped to the customer, you can check this by the sticker pasted on the back of the invoice. The staff member writes his / her name on the sticker just as the date of inspection. So you know that your item has been checked for damages, stains etc.
Q: How long does it take before orders are shipped?
A: We normally ship the same day unless an item needs to come from a different location. You will always be informed about this.
Q: Were do you deliver to?
A: We ship worldwide.
Q: What carriers do you use?
A: We normally do standard shipping via PostNL and DPD for Europe I and II countries. We ship to the US with Post NL Global.
Q: How can I track my order?
A: As soon as we receive a tracking number from the carrier we forward this tracking code to you via email.
Q: How can I return my items?
A: First inform our customer care team that you are planning to send your items back to us. You can simply return your items by sending an email to firstname.lastname@example.org and ask for a return form. Include this form with your return in the original packaging and ship the item(s) back to us.
Q: Do I have to pay for returns?
A: Yes, as a customer you are responsible for the costs related to returns.
Q: Do you check returned items?
A: We check all returns to see if they comply with our terms terms and conditions. If there are any damaged or worn items we can not guarantee that you get your money back.